Privacy Policy

INSTA Junk Removal & Demolition (“INSTA”, “we”) respects your privacy. This policy explains what information we collect when you use this website or request our services, and how we use it.

Information we collect

• Contact details you provide: name, phone number, email address and service address.
• Project details: descriptions, preferred dates and times, and any photos you upload.
• Communication preferences, including whether you agreed to receive text messages or marketing emails.
• Basic usage data: pages visited, the website or ad that referred you (including campaign parameters such as UTM tags or click IDs), device and browser type.

How we use it

• To respond to your request, prepare estimates, schedule and complete work, and send invoices and receipts.
• To send appointment confirmations, reminders and service updates.
• To send marketing messages only if you have opted in. You can opt out at any time.
• To understand which marketing channels bring customers to us. Personal details are never sent to analytics tools.

Text messages

If you opt in to text messages, we send messages related to your request. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. We do not sell or share your phone number for third-party marketing.

Payments

Online card payments are processed by our payment provider (Stripe). We do not store full card numbers on our systems.

Sharing

We share information only with service providers that help us operate (for example, hosting, email and SMS delivery, and payment processing), when required by law, or with your consent. We do not sell personal information.

Retention and security

We keep records for as long as needed to provide services and meet legal and accounting obligations, and we protect them with access controls and encryption in transit.

Your choices

You may ask us to access, correct or delete your personal information by contacting us at service@instajunkremoval.net or (443) 365-1942.